General terms and conditions of sale


Seller: shall designate the company Maison Elle Customer: shall designate the buyer on the site of Maison Elle Parties: The Customer and the Seller constitute the Parties These general conditions of sale are intended to define all relations between the company Maison Elle and its customers. - Telephone : - Postal address: Maison Elle reserves at any time the right to adapt or modify its GTC. In case of modification, it will be applied to each order the GTC in force on the day of the order. Also, the customer is invited to visit the site regularly to keep abreast of the latest developments, especially in the context of an order by phone.

Special conditions of sale

The customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on the site (name, price, ingredients, weight, quantity, color, particularities of the products, cost of services and limitation of certain categories of products) and expressly declares accepting them without reservation. The placing of the order and its confirmation by the customer, materializes its full acceptance of the particular conditions of sale, only applicable to the order.


Any order placed implies full and unconditional acceptance of the general conditions of sale. The customer places an order in accordance with the indications appearing on the site. He chooses among the products offered and adds them to the basket by clicking on the "Add to basket" button. The photos presented on the site are not contractual and do not constitute in any case the exact representation of the products which will be delivered. The mention "Produit bio" or "AB" means product from organic farming certified by QUALITE FRANCE SAS F-35039. The order is subject to a summary that includes all the elements that the customer confirms by clicking on "summary of the order". He then follows the order process indicated. The order will be effectively validated when the customer clicks on "I confirm my order" at the last step of the process. There is no minimum order.

Validation of the order

Any order form signed by the consumer by "double click" constitutes an irrevocable acceptance which can be questioned only within the limits envisaged in the present general conditions of sale.

Purchase of products on the site

In order to purchase a product, a customer must be at least 18 years old. All sales of alcohol to minors are strictly prohibited.

Quality and substitution commitment

In the event that Seller's product supplies are not available to deliver to the Customer in accordance with the Customer's order, Seller may substitute an equivalent item from the catalog after informing and receiving the Customer's agreement. When a product does not meet the Seller's quality criteria, the Seller may offer the customer an identical product (same variety) that meets the Seller's quality standards. In the event that there is a price difference between the original item and the substitute item to the advantage of the Customer, the Seller shall credit the Customer's account for the amount resulting from the difference between the amount of the item at the time of the order and the amount of the substitute item. In the opposite case, where the substitute product is more expensive than the original item, the Seller shall bear the additional cost. In the event that an agreement cannot be reached, the Seller may issue a refund corresponding to the price of the missing product and consequently cancel part of the order. Upon delivery or upon receipt of the order on the spot, if the customer finds that one or more products are of unsatisfactory quality or missing, he must notify the Seller immediately. The latter will make a compensation in the form of a credit on your next order or a refund of the product.

Terms of payment

The terms of payment apply to any transaction concluded between the seller and its customers. The payment is made by credit card via the secure payment proposed on the website before the delivery or the collection of the order on site. Any prepared order is then paid beforehand.

Modification / Cancellation of order

The customer cannot modify or cancel his order. On simple request by email the customer can postpone the recovery of his order.

Withdrawal - Refund

In accordance with the provisions of Article L 121-20 et seq. of the Consumer Code, the customer has a withdrawal period of seven clear days from the date of delivery of the order to return at its expense any product whose quality is not suitable to Maison Elle, 14 rue Brey, 75017 Paris, for exchange or refund, without penalty except for return costs. Refunds will be made within a maximum of fifteen days.

Claims - Disputes

As part of our Quality Service, we welcome any complaint, good faith being always presumed. The Seller guarantees the quality of these products. For perishable goods, in the hypothesis of a hidden defect, or a quality judged insufficient by the Customer, this one can get in touch by email or by mail in the 24 hours which follow the reception of the order, by providing the factual evidence of its non satisfaction (Reference of order, photographs, description of the non conformity). In case of apparent defects, the buyer has the right of return. The terms of return will be given to the customer according to the nature of the dispute. The parties agree that this contract is subject to French law. In case of dispute, only the French courts are competent. Claims should be addressed to the customer service department at the following address Maison ELLE, 14, rue de Brey 75017 Paris

Force majeure

Maison ELLE cannot be held responsible for the non-performance of the contract concluded, due to the occurrence of an event of force majeure. If the product cannot be delivered, the sale may be cancelled and the purchaser may obtain a refund of his payment, to the exclusion of any other compensation or damages. The following are considered as cases of force majeure discharging the seller from his obligation to deliver: war, riot, fire, strikes, bad weather, accidents and the impossibility of being supplied or of delivering. With regard to products purchased to satisfy professional needs, Maison ELLE will not be held responsible for any indirect damages, operating losses, loss of profit, damages or expenses that may occur.


Sales are made at the catalog price indicated on the site on the day of the order. The prices are expressed in Euros and all taxes included.


The internet site can contain hypertext links going towards other sites. The site does not take any commitment concerning any other site to which you can have access via the site and is not in any way responsible for the contents, operation, services proposed and access to these sites which are governed by their own general conditions of sale. Maison ELLE declines all responsibility in case of misuse of the products it markets. The products are foodstuffs that must in most cases be prepared (washed, peeled, cooked...) before being consumed. Maison ELLE, the host, is in no way responsible for direct or indirect damages - including, but not limited to, loss of business, profits or data - due to the use or inability to use the site or the content and elements to which it allows access. This limitation applies, in tort as well as in contract, even if the site host has not been informed of any such damage.

Data processing and liberties

The site is in the process of being declared to the CNIL. The personal data collected on the Consumer at the time of its inscription with the Service are subjected to the provisions of the law n°78-17 of January 6, 1978 relating to Data processing, the files and freedoms. Consequently, the Consumer has the right to object as provided for in article 26 of the said law, the right of access as provided for in articles 34 to 38 of the said law, and the right of rectification as provided for in article 36 of the said law. These rights of access and rectification can be exercised by e-mail to the following address: Maison Elle does not communicate to third parties the personal data collected on the consumer and does not transfer them outside the European Economic Area.

Intellectual Property

All texts, comments, works, illustrations, images and sounds reproduced on the website of the company Maison Elle are reserved under copyright, as well as under intellectual property and for the whole world. As such and in accordance with the provisions of the Code of intellectual property, only the use for private purposes, subject to legal provisions more restrictive, is allowed. Any other use, not expressly authorized in advance by Maison ELLE, is prohibited and constitutes an infringement. Any total or partial reproduction of the Maison ELLE catalog and/or website is strictly prohibited. The elements belonging to Maison ELLE, such as the website, images, texts, as well as the product design, are the exclusive property of Maison ELLE. The Internet user is prohibited from directly or indirectly infringing on the property rights of Maison ELLE.

Applicable law

The present general conditions of sale are subject to French law. Protection of minors In accordance with article L. 3342-1 of the Public Health Code, which stipulates that the sale of alcohol to minors under sixteen (16) years of age is prohibited, the purchaser undertakes, by validating his order, to be over sixteen (16) years of age on the date of the order by accepting the GTCs at the time of payment of his order.