Privacy Policy

The confidentiality of your private life is of crucial importance to us. We understand that your trust in us is our priority and that is why the present declaration of confidentiality applies to our web site (hereafter the "Site") and to all the relations or not existing between HÔTELIERE LE PROGRES and its customers as well as its partners. We take seriously the protection and the respect of the private life of the users of our web site and take the necessary measures to guarantee it. HÔTELIERE LE PROGRES ensures the protection of personal data of users in accordance with the provisions of the the "Informatique et Libertés" law of January 6, 1978, as amended and the General Data Protection Regulation (GDPR: n° 2016-679).

What is a privacy policy? It is a written statement that explains to you, the user of our website, the personal information we collect about you when you browse our Site. We are therefore committed to respecting the privacy of the personal information we collect as described below. This "Privacy Policy" tells our users what personal information we collect about them, how we use that information, how we collect it, how they can object to the collection, and what security measures we take to protect their personal information. Personal information" or "personal data" means any information that can be used to identify a user, such as: surnames, first names, postal and e-mail addresses, telephone numbers, an IP address, a computer connection identifier, etc.

Through the website, HÔTELIERE LE PROGRES can be brought to collect personal data of any person sending a question to HÔTELIERE LE PROGRES via the heading " Contact " of the Site, making a reservation of stay on line or subscribing to the newsletter of the site. The collection and processing of personal data transmitted by the user to HÔTELIERE LE PROGRES are subject to the provisions of the the "Informatique et Libertés" law of January 6, 1978, as amended and the General Data Protection Regulation (GDPR: n° 2016-679).

The Site provides you with a form allowing you to appeal to your rights relating to the protection of your private life. You just have to click on the following link:

Please read this Privacy Policy carefully in conjunction with the "Cookie Policy". of HÔTELIERE LE PROGRES.

Collection of personal data

HÔTELIERE LE PROGRES can collect and process personal data, see below, when you fill in a contact form, or others, on our website

  • Name
  • First name
  • Mailing address
  • E-mail address
  • Phone number (landline/mobile)
  • Information about your use of the Site such as IP address, browser type, software, hardware, geographic location data and the web page you were visiting when you received access to the Site.

In addition, HÔTELIERE LE PROGRES automatically collects anonymous information concerning the use that you make of our website and its services. Thus, HÔTELIERE LE PROGRES, for example, will automatically record which parts of the website you visit, which internet browser you use, which website you were visiting when you received the access to the website, as well as your IP address. We cannot identify you on the basis of these data, but they allow HÔTELIERE LE PROGRES to establish statistics concerning the use of the website on the audience as well as to send a more targeted communication. The personal information that we collect is collected through the modes of collection described below, in the section " 2 - Modes of collection of personal data ".

Methods of collecting personal data

Your personal data is collected through the following methods:

  • A collaboration with HÔTELIERE LE PROGRES
  • Visit the website
  • The creation of a customer account
  • The contact form(s)
  • Request for quote form
  • The use that you make of the services of HÔTELIERE LE PROGRES
  • Verification of your identity
  • Registration to communications and newsletter (through the Site)
  • The correspondence exchanged with and from HÔTELIERE LE PROGRES
  • Exchange of business cards
  • Reception and exchanges with the personnel of the establishment
  • The opinion poll
  • Cookies (for more information: "Cookie Policy".)
  • Competitions

The personal data collected by HÔTELIERE LE PROGRES are therefore expressly and voluntarily provided by you.

Use of personal data is likely to process or part of the data collected for :

  • To allow navigation on the Site, management and traceability of services ordered by the user.
  • Optimize the user experience, quality, management, navigation and content of the website of HÔTELIERE LE PROGRES.
  • The creation of a customer account and the confirmation of this creation.
  • Follow-up of customer/prospect relationship on reservations.
  • The supply of goods and services of HÔTELIERE LE PROGRES.
  • Improve customer service and your support needs.
  • Contact: contact you by e-mail and/or telephone.
  • To conduct satisfaction surveys, studies, and optional polls on
  • The sending of marketing campaigns and targeted advertisements from HÔTELIERE LE PROGRES, updates and promotional offers based on your preferences and your consent to communication.
  • Provide personalized advertising content.
  • Sending quotes, receipts and invoices.
  • Collect statistical data.
  • The development of an offer.
  • Administer a competition.
  • The execution of a contract concluded with HÔTELIERE LE PROGRES.
  • To prevent and fight against computer fraud (spamming, hacking...).

Confidentiality of personal data

HÔTELIERE LE PROGRES is the sole owner of the information collected on the Site Your personal data will not be sold, exchanged, transferred, or given to third parties for any reason, without your consent, apart from what is necessary to respond to a request and / or transaction as part of the management of customer relations, the provision of services of HÔTELIERE LE PROGRES and their optimization.

Person responsible for the collection of personal data

For the Personal Data collected within the framework of the creation of the personal account of the User and of his navigation on the Site, the person in charge of the treatment of the personal data is: Gwendoline Pédurand.

As person in charge of the treatment of the data which it collects, makes a commitment to respect the framework of the legal provisions in force. In particular, it is up to the Customer to establish the purposes of its data processing, to provide its prospects and customers, from the collection of their consents, a complete information on the processing of their personal data and to maintain a register of the processing in conformity with the reality.

Whenever treats personal data, HÔTELIERE LE PROGRES takes all reasonable measures to ensure the accuracy and relevance of personal data in relation to the purposes for which treats them.

Disclosure of personal data to third parties will not process, host or transfer the information collected on its customers to a country located outside the European Union or recognized as "non-adequate" by the European Commission without informing the customer in advance. However, remains free to choose its technical and commercial subcontractors provided that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: n° 2016-679). does not sell your personal information, which is only used for statistical and analytical purposes. We commit ourselves not to sell, exchange or transfer your personal identifiable information to third parties. If it is necessary for HÔTELIERE LE PROGRES to disclose your personal data to third parties, the third party concerned will be required to use your personal data in accordance with the provisions of this "Privacy Policy". We believe that it is necessary to share information in order to investigate, prevent or take measures concerning illegal activities, presumed frauds, situations involving potential threats to the physical safety of any person, violations of our conditions of use, or when the law obliges us to do so.

Notwithstanding the above, it is possible that HÔTELIERE LE PROGRES may disclose your personal data:

  • To the competent authorities when HÔTELIERE LE PROGRES is required to do so by law or in the context of a legal proceeding or a future legal proceeding and to guarantee and defend our rights.
  • When HÔTELIERE LE PROGRES or almost all its assets are taken over by a third party, in which case your personal data, that HÔTELIERE LE PROGRES has collected, will constitute one of the transferred assets. undertakes to take all necessary precautions to preserve the security of the information and in particular that it is not communicated to unauthorized persons. However, if an incident impacting the integrity or the confidentiality of the customer's information is brought to the attention of, the latter will have to inform the customer as soon as possible and communicate to him the measures of correction taken. In addition does not collect any "sensitive data".

The User's personal data may be processed by subsidiaries of and subcontractors (service providers), exclusively in order to achieve the purposes of this "Privacy Policy" as :

  • The service provider in charge of the reservation and payment systems for the management and validation of your request.
  • The provider of realization and maintenance of the website, Diadao Productive, digital agency.

Within the limits of their respective attributions and for the purposes mentioned above, the main persons likely to have access to the data of the Users of are mainly the agents of our customer service.

In all other cases, HÔTELIERE LE PROGRES will refrain from selling, renting or transmitting your personal data to third parties, except when it has obtained your authorization in this regard and has concluded a data processing contract with the third party concerned, which contains the necessary guarantees in terms of confidentiality and compliance of your personal data with the protection of your private and professional life. If you do not want your personal data to be shared with third parties, you can object to this at the time of collection or at any time thereafter, as mentioned in section "8 - Your privacy rights".

Storage of personal data

Except when a longer period of conservation is required or justified by the law or by the respect of another legal obligation as 10 years for the accounting documents, HÔTELIERE LE PROGRES will keep your personal data for a period of 10 years for the customers of HÔTELIERE LE PROGRES in order to reach and fulfill the objectives as described in the statement of the "Privacy Policy", under the point "3 - Use of personal data".

Your privacy rights

In accordance with the provisions of the the "Informatique et Libertés" law of January 6, 1978, as amended and the General Data Protection Regulation (GDPR: n° 2016-679)users of can exercise their privacy rights as outlined below:

  • Right of access (Article 15 RGPD) and rectification (Article 16 RGPD), update, completeness of Users' data right of blocking or deletion of Users' personal data (Article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited.
  • Right to withdraw consent at any time (Article 13-2c GDPR).
  • Right to limit the processing of Users' data (Article 18 GDPR).
  • Right to object to the processing of Users' data (Article 21 GDPR).
  • Right to the portability of data provided by Users, where such data are subject to automated processing based on their consent or on a contract (Article 20 RGPD).
  • Right to define the fate of the data of the Users after their death and to choose to whom will have to communicate (or not) their data to a third party that they will have beforehand designated.

As soon as is aware of the death of a User and in the absence of instructions from him, HÔTELIERE LE PROGRES undertakes to destroy his data, except if their conservation is necessary for evidential purposes or to meet a legal obligation.

If the User wishes to be able to exercise these rights on, you can send us a notice informing us of the right(s) you wish to enforce in the use of your personal data. You can exercise these rights free of charge by contacting Gwendoline Pédurand as Director of Operations, by e-mail at bonjour@flanellesparis.comor by mail to HÔTELIERE LE PROGRES, 14, rue de Brey 75017 Paris - France, specifying in the subject of the e-mail or the mail "Rights relating to the protection of your private life".

In this case, the User must indicate the personal data that he would like to correct, update or delete, by identifying himself precisely with a copy of an identity document (identity card or passport). The requests for deletion of personal data will be subjected to the obligations which are imposed to HÔTELIERE LE PROGRES by the law, notably as regards conservation or archiving of the documents.

In addition, you can always update, modify and/or verify, through your account, your personal data that you were required to provide when creating your customer account. If you no longer wish to receive newsletters, information bulletins on our services or advertisements, you can unsubscribe at any time by clicking on the "unsubscribe" button, as provided in the lower part of any e-mail from HÔTELIERE LE PROGRES.

Protection of personal data

HÔTELIERE LE PROGRES is committed to taking reasonable precautionary measures, physical, technological and organizational to avoid unauthorized access to your personal data, as well as the loss, abuse or modification of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information.

The data collected and stored via the Site is hosted by an external company, MEDIALOG, which provides PMS (Property Management System) software for hotel management and customer relationship management.

MEDIALOG Hotel software allows you to define technical and organizational measures within the hotel to protect user data appropriately. MEDIALOG is ISO 9001 certified and is committed to protecting your data.

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

If we become aware of a security breach, we will notify affected users so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.

No personal information of the user of the site is published without the user's knowledge, exchanged, transferred, ceded or sold on any medium to third parties.

Update of the Privacy Policy Statement

HÔTELIERE LE PROGRES is entitled to update the present declaration " Privacy Policy " by installing a new version on the web site It is particularly indicated to regularly consult the web site and the concerned page where the "Privacy Policy" is reproduced, in order to be sure that you are aware of the new modalities.

Hyperlinks to other websites

The website may contain hypertext links that lead to other websites. In no case, HÔTELIERE LE PROGRES can be held responsible for the " Privacy Policy " or the practices relative to the private life of any third party.


By using our website, you are obliged to accept this "Privacy Policy" as well as the "Terms and Conditions of Use". through the check boxes present at the time of the collection of information in order to be able to profit from the services of HÔTELIERE LE PROGRES.


When you have complaints about the way HÔTELIERE LE PROGRES collects, uses and/or treats your personal data, you can contact us, first of all, so that we can resolve the complaint(s). If this is not sufficient, the Users of can file a complaint with the supervisory authorities and in particular with the Commission Nationale de l'Informatique et des Libertés (CNIL) by following the following link


If you have any questions about the "Privacy Policy" or about the way HÔTELIERE LE PROGRES collects, uses or treats your personal data, please contact us by e-mail at bonjour@flanellesparis.comor by mail to HÔTELIERE LE PROGRES, 14, rue de Brey 75017 Paris - France.