Terms and conditions of use

The use of the site https://maisonelle.fr (hereinafter the "Site") implies full acceptance of the General Conditions of Use described below. These conditions of use may be modified or completed at any time, so users of the Site are invited to consult them regularly.

This website is normally accessible to users at all times. An interruption for technical maintenance may be decided by https://maisonelle.fr, which will endeavour to inform users of the dates and times of the intervention beforehand.
The website is regularly updated by https://maisonelle.fr. In the same way, the general conditions of use can be modified at any time: they are nevertheless imposed to the user who is invited to refer to them as often as possible in order to take note of them.


This website, accessible at the address https://maisonelle.fr (hereinafter the "Site") is the property of the company HÔTELIERE LE PROGRES (hereinafter HÔTELIERE LE PROGRES).

  • Legal name of the establishment : HÔTELIERE LE PROGRES
  • Commercial name : Maison ELLE
  • Head office address: 14, rue de Brey 75017 Paris - France
  • SIRET : 562 076 638 00021
  • Intracommunity VAT number : FR 65 562 076 638
  • Activity (NAF or APE code): Hotels and similar accommodation (5510Z)
  • Legal form: Simplified Joint Stock Company (SAS)
  • RCS : Paris
  • Share capital: 256 114.35 euros
  • Name of the legal representative: Pascal Donat as President
  • Name of the person in charge of publication : Pascal Donat as President
  • Name of the person responsible for the protection of personal data (DPO): Gwendoline Pédurand as Director of Operations
  • CNIL declaration number: 0153732222

To contact us :


This website, accessible at https://maisonelle.fr (hereinafter the "Site"), is designed and developed by Diadao Productive, Limited Liability Company (SARL), with a capital of 7,640.00 euros, registered in the Trade and Companies Register of Montpellier under number 443 748 397 00041, with VAT number FR34443748397 whose headquarters is located Zone Ecoparc - 625 Avenue de la Saladelle 34130 Saint-Aunès - France.

Diadao is a digital agency dedicated to hotels, restaurants, spas and tourism actors.
The artistic director of the website is Mr. Serge Bija, as an external provider of digital communication agency, Diadao.

To contact them:
Address : Zone Ecoparc - 625 Avenue de la Saladelle 34130 Saint-Aunès - France
Phone: +33 (0)4 67 40 22 73
E-mail: contact@diadao.fr
Website : https://www.diadao.fr

Content of the Site & Intellectual Property

The Site and its components may contain confidential information or information protected by intellectual property or other applicable laws.

Except contrary indication, the contents of the site, the general structure, the texts, the images, animated or not and the sounds of which the Site is composed are the exclusive property of HÔTELIERE LE PROGRES. It is forbidden to the user to copy, to modify, to create a derived work, to assemble, to decompile, to yield, to sub-license or to transfer, in any way, any element of the Site or the Contents, except for a personal use.

Any total or partial representation of this Site and its Contents, by some processes that it is, without the preliminary authorization express of HÔTELIERE LE PROGRES is prohibited and would constitute a counterfeit sanctioned by the Intellectual Property Code.

Text: © Sonia LEMAGNEN
Photos : © Christophe BIELSA

License to use the Content of the Site

By the mere fact of his connection to the Site https://maisonelle.fr, the user recognizes to accept from HÔTELIERE LE PROGRES, a license of use of the Contents of the Site strictly limited to the following imperative conditions:

This license is granted on a non-exclusive basis and is not transferable. The right of use conferred to the user/internet surfer is personal and private: that is to say that any reproduction of the contents of the site on any support for a collective or professional use, even internally in the company, is prohibited. The same applies to any communication of this content by electronic means, even if it is distributed on a company intranet or extranet.

The right of use includes only the authorization to consult the site and its contents. This use includes only the authorization to reproduce for storage for purposes of representation on screen monopost and reproduction in a copy, for backup copy and paper edition. Any other use is subjected to the prior express authorization of HÔTELIERE LE PROGRES. The violation of these provisions submits the offender and all responsible persons to the penal and civil penalties envisaged by the French law.

Contractual limitations on technical data

The Site uses JavaScript technology.

The website cannot be held responsible for material damages related to the use of the website. Moreover, the user of the Website commits himself to access the Website using recent equipment, free of viruses and with a last generation updated browser.

The site https://maisonelle.fr is hosted by a service provider, AGS Cloud (Access Global Security), on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: n° 2016-679).

The objective is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible period of time, in particular for maintenance purposes, to improve its infrastructures, in the event of infrastructure failure or if the services generate traffic deemed abnormal.

https://maisonelle.fr and the host cannot be held responsible in case of malfunction of the Internet network, telephone lines or computer equipment related in particular to network congestion preventing access to the server.

Data Protection Act

HÔTELIERE LE PROGRES, with a capital of 256,114.35 euros, registered in the Paris Trade and Companies Register under the number 562 076 638 00021, is responsible for processing the data collected on the Site https://maisonelle.fr. The person in charge of collecting this data is Gwendoline Pédurand in her capacity as Director of Operations.

The data collected and stored are hosted by MEDIALOG, a limited liability company (SARL) with a capital of 37,500.00 euros, registered in the Paris Trade and Companies Register under number 345 306 617 00043, whose registered office is located at 150 Boulevard Masséna 75013 Paris, France.

MEDIALOG is a company that provides PMS (Property Management System) software for hotel management and customer relationship management.

To contact them:
Address: 150 Boulevard Masséna 75013 Paris, France
Telephone: +33 1 44 24 05 04
E-mail: mail@medialog.fr
Website : https://www.medialog.fr/

The user is informed that according to theArticle 32 of the French Data Protection Act of January 6, 1978, as amended and the General Data Protection Regulation (GDPR: n° 2016-679)The information that it communicates by the forms present on the Site are necessary to answer its request and are intended for the services in charge of answering its request for purposes of follow-up of this request. The information collected on this Site via the forms will be kept for a period of 10 years for the customers of HÔTELIERE LE PROGRES. Beyond this duration, the personal data will be erased or made anonymous.

In accordance with the provisions of the Articles 39 and 40 of the French Data Protection Act of January 6, 1978, as amended and the General Data Protection Regulation (GDPR: n° 2016-679)The user has the right to access, rectify, update and delete information concerning him/her, which he/she can exercise by contacting Gwendoline Pédurand by e-mail at bonjour@flanellesparis.comor by mail to 14, rue de Brey 75017 Paris - France, specifying in the subject line of the e-mail or letter "Rights relating to the protection of your private life" and attaching a copy of his or her proof of identity. The Site https://maisonelle.fr also provides you with a form allowing you to exercise your rights. You just have to click on the following link: https://www.hotelflanelles.paris/fr/formulaire-rgpd

You also have the right to give instructions on what to do with your data after your death.
In accordance with the provisions of theArticle 38 of the French Data Protection Act of January 6, 1978, as amended and the General Data Protection Regulation (GDPR: n° 2016-679). The user may also object, for legitimate reasons, to his data being processed without reason and without charge, to his data being used for commercial prospecting purposes.

The user of the Site is required to comply with the provisions of the French law on Information Technology and Civil Liberties of January 6, 1978, as amended and the General Data Protection Regulation (GDPR: n° 2016-679) whose violation is punishable by criminal penalties. In particular, he/she must refrain from collecting or misusing any personal information to which he/she has access, and in general, from any act likely to infringe on the private life or reputation of individuals.

Data security

The web site https://maisonelle.fr uses the security protocol SSL (Secure Socket Layer) which is the most widespread throughout the world. It allows to secure and to encrypt the information conveyed between HÔTELIERE LE PROGRES and the users of the web site. The key of the success of the SSL is its incredible simplicity for the users. The browsers are warned of the presence of the SSL security thanks to the display of a padlock and the https protocol in the url. You can thus transmit information in a protected way to HÔTELIERE LE PROGRES.

To ensure the security and confidentiality of personal data, https://maisonelle.fr uses networks protected by standard devices such as firewall, pseudonymization, encryption and password.

When processing personal data, https://maisonelle.fr takes all reasonable measures to protect them against loss, misuse, unauthorized access, disclosure, alteration or destruction.

The indispensable information to answer the requests of the users, such as the names, first names, addresses, e-mail of the user, are mentioned by an asterisk on the collection forms. If the fields with an asterisk are not filled, HÔTELIERE LE PROGRES will not be able to treat the requests of the users.

The data storage solution subcontractor:
MEDIALOG Hotel software allows you to define technical and organizational measures within the hotel to protect user data appropriately. MEDIALOG is ISO 9001 certified and is committed to protecting your data.

For online booking services, user data is stored on a centralized server hosted by the AVAILPRO provider.

Reservation and Payment System

When making a reservation on the Site, the browser/user is redirected to a subcontractor who offers a reservation and payment management solution.

The collected personal data are shared with the company AVAILPRO, a simplified joint stock company (SAS), with a capital of 126 729,00 euros, registered in the Paris Trade and Companies Register under the number 435 318 985 00049, whose head office is located 14-16 Boulevard Poissonnière 75009 Paris - France.

The data collected with AVAILPRO are used for reservation and customer management, for invoicing and payment purposes and for commercial actions and satisfaction surveys.

To contact them:
Address : 14-16 Boulevard Poissonnière 75009 Paris - France
Phone: +33 (0)1 58 62 58 10
Contact form: https://site.availpro.com/fr/societe/nous-contacter/
Website : https://site.availpro.com
Privacy Policy: https://site.availpro.com/fr/cgu-fr

Cookies Cookies

When accessing the Site, a cookie may be automatically installed and stored temporarily on the user's browser or hard drive.

A cookie is a block of data that does not allow users to be identified but is used to record information relating to the user's navigation in order to facilitate the use of the Site (such as the pages consulted, the date and time of access, etc.). The information collected on this site will be kept for a period of 13 months. The parameter setting of the software of navigation makes it possible to inform of the presence of cookie and possibly, to refuse it in the manner described at the following address https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs.

The user has the right to access, withdraw and modify personal data communicated through cookies under the conditions indicated above. Users have the right to oppose the registration of cookies by setting their browser parameters. However, this operation will result in the deletion of all cookies used by the browser, including those used by other websites, which may lead to the alteration or loss of certain settings or information. For more information, see our Cookie Policy.

The brands

The marks of HÔTELIERE LE PROGRES which can appear on the Site are the exclusive property of HÔTELIERE LE PROGRES. Any total or partial reproduction of these marks without express authorization of HÔTELIERE LE PROGRES is thus prohibited.

Hyperlinks & Backlinks

The hypertext links set up within the framework of the present Site in direction of other resources present on the Internet network, would not know how to engage the responsibility of HÔTELIERE LE PROGRES. The Users of the Site cannot set up a hypertext link in direction of this site https://maisonelle.fr, without the authorization express and preliminary of HÔTELIERE LE PROGRES.

Following the express and preliminary authorization of HÔTELIERE LE PROGRES, the hypertext link https://maisonelle.fr must be accompanied by a brief and precise descriptive text which warns the Internet user of the interest and the exact nature of the activity of HÔTELIERE LE PROGRES. The link must be visible and can appear in the tab " Partners " of your web site. To obtain the express and preliminary agreement of HÔTELIERE LE PROGRES, you can contact us by e-mail to bonjour@flanellesparis.comor by mail to 14, rue de Brey 75017 Paris - France, specifying in the subject of the e-mail or mail "Hypertext Links" and attaching the URL address of your website as well as the location of the link https://maisonelle.fr.

Authorization to reproduce content

For any information and request for reproduction of content appearing on the site (text, graphics, illustrations, images, animated or not and sounds) whatever the medium, the user is invited to send his request by e-mail to bonjour@flanellesparis.com specifying in the subject line "Authorization to reproduce content" and attaching the part you wish to reproduce as well as the context of this request.

Respect for privacy

HÔTELIERE LE PROGRES respects your privacy and is committed to protecting it. The present statement is intended to inform you of our policy and our practices in terms of respect for privacy, as well as the choices you can make about the way your details are collected online and how they are used. The website and our business are governed by French law. In the event of a dispute arising from your use of our website, only the French Courts have jurisdiction. For more information, see our Privacy Policy.

Modifications to the Site and the General Conditions of Use

HÔTELIERE LE PROGRES tries to ensure to the best of its ability the accuracy and the update of the information published on the Site. The information contained on the Site has no contractual character and HÔTELIERE LE PROGRES reserves the right to modify, at any time and without notice, the content of the Site as well as the present general conditions of use. These modifications engage you and we recommend you to consult regularly the Site to take note of the general conditions of use in force. However, HÔTELIERE LE PROGRES cannot guarantee the exactness, the precision or the exhaustiveness of the contents available on the Site and invites the user to contact HÔTELIERE LE PROGRES directly.

Alternative Dispute Resolution

In accordance with the provisions of the Articles L. 612-1 and following of the Consumer CodeAny consumer has the right to have recourse free of charge to a mediator of the consumption for the amicable resolution of the dispute which opposes it to a professional, that is to say in this precise case to HÔTELIERE LE PROGRES. For this purpose, HÔTELIERE LE PROGRES guarantees to the consumer the effective recourse to a device of mediation of the consumption. The methods according to which the process of mediation is implemented are specified by decree in Council of State.

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